Remote (UK-based) | Full-time | Reports to: GTM & Commercial Leads | Salary: Competitive based on experience + potential share options
ABOUT ANYA
Anya is an award-winning HealthTech start-up providing AI-powered 24/7 support across women’s health journeys — fertility, pregnancy, parenting, menopause, and menstrual health. We are the UK’s No.1 in pregnancy and parenting support, trusted by the NHS, and reaching a population of over 7 million people across 100+ countries, with over 30% of users from underserved communities.
With strong public sector foundations, we are rapidly expanding our B2B business into private sector markets — offering employers and insurers a cost-efficient, scalable, and equitable way to support women’s health. We operate in the UK and Australia, with further international expansion planned into the US and Canada.
THE ROLE
As Anya continues to grow, we’re looking for a highly motivated and commercially minded Senior Client Success & Partnerships Manager to drive the organisation’s Client Success function for both private sector and public sector contracts. This role is responsible not only for ensuring successful adoption and strong client outcomes, but also for identifying opportunities to expand account value through upsell, cross-sell, renewal growth and deeper strategic partnerships. The Senior Client Success & Partnerships Manager will be responsible for building and leading a high-velocity team and for building and managing relationships with a variety of stakeholders to support both client success and revenue growth.
This successful candidate will have strong relationship management skills, the ability to communicate in a variety of ways with people across our client organisations and will have strong client success experience with private sector partners. This is a full-time permanent position, working remotely within the UK.
KEY RESPONSIBILITIES
- Lead relationship development and management across a portfolio of clients, building trusted partnerships within HR/benefits teams and NHS/local authority.
- Build and maintain relationships with partners and brokers, ensuring they can represent Anya well with their members.
- Drive product adoption and high satisfaction with clients to a measurable impact.
- Design, implement, and refine the playbooks for onboarding, renewals, upselling and QBRs to ensure a consistent, high-impact partner experience and growth.
- Conduct roadshows, launches and workshops to ensure clients are getting that human touch.
- Identify opportunities to increase account value by understanding client priorities, service gaps, usage patterns, and expansion potential.
- Ongoing competitor analysis and landscape mapping.
- Lead regular account reviews, using performance data, KPIs, uptake and usage insights, and impact evidence, demonstrate value and shape future opportunities.
- Work with Sales to support renewal conversations by evidencing outcomes and managing risks early.
- Spot opportunities for additional services, wider geographic rollout, new user groups, or deeper integration into local pathways.
- Serve as our subject matter expert on the NHS landscape; guide the team in navigating integrated care systems and clinical pathways effectively.
- Lead a high-performing team by example. Act as a hands-on mentor, setting clear goals and fostering a culture of accountability and professional growth.
- Work in close partnerships with other teams to ensure effective campaigns and communications are reaching our clients and increasing user engagement.
- Synthesise insights, analytics from clients and feed back to help our Product and Clinical teams rapidly improve our user experience and uptake, acting as an advocate for our clients internally.
WHAT SUCCESS LOOKS LIKE
- Clients are successfully onboarded and the result is strong user uptake, engagement, and satisfaction.
- Renewals are secured with clear evidence of value and impact.
- Account value increases through well-qualified upsell, cross-sell, and expansion opportunities.
- Senior stakeholders see Anya as a valuable strategic partner.
- Growth opportunities are identified early, progressed effectively, and aligned to client priorities.
WHAT WE’RE LOOKING FOR
Non-Negotiables
- 3-5 years’ experience working as an account manager or client success manager with large private sector clients, ideally in Saas or digital services. This includes demonstrable experience driving launches, onboarding new clients, continuously improving uptake and engagement.
- Proven experience in and ability to communicate complex information in an accessible way through presentations, reports and demos, challenging status quo were necessary while building trust.
- Experience managing a portfolio of accounts with different levels of complexity, maturity, and growth potential.
- Confidence in building relationships with a variety of stakeholders, including at senior level, and navigating complex client organisation with competing priorities.
- Strong commercial acumen with experience in identifying opportunities for growth and account expansion.
- Proven experience in a fast-paced, lean environment where you’ve built processes from scratch with experience building on and expanding accounts to meet commercial and business goals.
- Ability to translate company strategy and commercial goals into daily team actions, ensuring we remain agile and efficient.
- Skilled at using data, impact evidence, and client insight to demonstrate value.
- Highly organised, managing various workloads, meeting deadlines and maintaining structure in a fast-paced environment.
- A genuine passion for improving health outcomes and a strong desire to lead in the complexities of this space.
Desirable
- A solid understanding of the NHS landscape, including how integrated care systems and clinical pathways operate.
- Experience working with the public sector.
- Line management experience with an understanding of how to develop talent, provide constructive feedback, and keep a team motivated in an evolving business.
- Experience working with employee benefits, health and wellbeing programmes, healthcare, HR technology or digital solutions.
- Familiarity with CRM and customer success platforms.
WHY WORK WITH US
- This is a unique opportunity to shape the future of an innovative, mission-driven company. We are committed to making health journeys better through accessible, human-first care.
- Work with a tight-knit, passionate, and world-class team who care deeply about what they are building
- Potential share options – share directly in the success you help create
- Remote and flexible – most of our team are working parents and we design around real lives
- A competitive salary + 25 days leave + 4% pension + Learning & Development funding
- Full access to Anya’s award-winning women’s health support